Privacy Policy

This Privacy Policy explains what personal information Trensique collects, why we collect it, how we use and protect it, and the choices you have. It applies to our website, to orders you place with us, and to messages you send us.

1. Who is responsible for your information

Trensique is the business responsible for the personal information described in this policy. Our address is 6900 Layton Ave, Denver, CO 80237. If you want to reach us about privacy, use the contact details at the end of this page.

2. Information you give us

You give us information directly when you place an order, contact us, or ask a question about a product. Depending on what you do, that can include:

• your name;
• your email address;
• your telephone number, where you choose to give one;
• your billing address and delivery address;
• the contents of your order;
• the contents of any message you send us, including the subject you select and the text you write;
• any review or feedback you submit about a product.

You do not have to give us information, but if you do not provide what an order or an enquiry needs, we may not be able to complete it.

3. Information collected automatically

When you visit the website, some information is collected automatically by our hosting platform and by the analytics and security tools we use. This can include your IP address, device and browser type, operating system, the pages you view, the time and date of your visit, and the site you came from.

This information is used to keep the website working, to protect it against fraud and abuse, and to understand which pages people actually use.

4. Payment information

Payments are handled by third-party payment processors. Card numbers are entered on their systems, not ours. We receive confirmation that a payment has succeeded or failed, together with limited details such as the last digits of a card and the billing name, so that we can identify your order and handle refunds. We do not store full card numbers.

5. Cookies

We use cookies and similar technologies. Our Cookie Policy explains what they are, which categories we use, and how to control them from your browser.

6. How we use your information

We use personal information to:

• take, process, pack, and ship your order;
• take payment and issue refunds;
• send you service messages about an order, such as confirmation and dispatch notices;
• answer questions you send us and provide customer support;
• handle returns, exchanges, and warranty questions;
• detect and prevent fraud, abuse, and security incidents;
• keep accounting and tax records as the law requires;
• improve our catalog, our website, and our service;
• send marketing messages where you have asked to receive them.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing.

7. Who we share information with

We share personal information only with the service providers we need in order to run the business, and only with what they need to do their job. Those categories include our ecommerce platform and website host, payment processors, shipping carriers and fulfilment partners, email and customer support providers, analytics providers, and professional advisers such as accountants.

We may also disclose information where the law requires it, where we must protect our rights or the safety of others, or where our business is reorganised or transferred, in which case your information would move with it.

8. How long we keep information

We keep personal information for as long as it is needed for the purpose it was collected for. Order and transaction records are kept for the period required by tax, accounting, and consumer protection law. Correspondence is kept for as long as it is useful for support and record-keeping. Marketing contact details are kept until you unsubscribe. When information is no longer needed, it is deleted or anonymised.

9. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, and restricted staff access. No system can be guaranteed completely secure, and we cannot promise that information sent over the internet is entirely free from risk. If a breach affects your rights, we will notify you and the relevant authorities as required by law.

10. Your privacy rights

Depending on where you live, you may have the right to:

• ask what personal information we hold about you and receive a copy of it;
• ask us to correct information that is wrong or incomplete;
• ask us to delete personal information we no longer need;
• object to or restrict certain processing;
• ask us to provide your information in a portable format;
• opt out of marketing at any time;
• appeal a decision we make about a privacy request.

To exercise a right, contact us using the details below. We will verify your identity before acting, respond within the time the law allows, and will not treat you differently for making a request.

11. Colorado and other state privacy laws

Residents of Colorado and of other states with comprehensive privacy laws have rights of access, correction, deletion, portability, and the right to opt out of the sale of personal data and of targeted advertising. We do not sell personal data. If you are in one of these states and wish to exercise a right, contact us and tell us which state you are writing from.

12. California residents

If you are a California resident, you have the right to know what categories of personal information we collect, the purposes for which we use them, and the categories of parties we disclose them to, and you have the right to request deletion or correction. We do not sell personal information and we do not share it for cross-context behavioural advertising. You will not be discriminated against for exercising any of these rights.

13. Marketing

We send marketing messages only to people who have asked for them. Every marketing email includes a way to unsubscribe, and unsubscribing takes effect promptly. Service messages about an order you have placed are not marketing and are sent regardless.

14. Children

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of thirteen. If you believe a child has given us personal information, contact us and we will delete it.

15. Visitors outside the United States

We operate from the United States. If you visit the website or order from outside the United States, your information will be transferred to and processed in the United States, where data protection law may differ from the law where you live.

16. Third-party websites

The website may link to services we do not control. This policy does not apply to them, and we are not responsible for how they handle your information. Read their privacy notices before giving them personal information.

17. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The date at the top of this page shows when it was last updated, and continued use of the website after an update means you accept the revised policy.