Contact Us

You can reach Trensique by email, by post, or by telephone. Whichever channel you choose, a person reads your message and answers it. This page explains how to reach us, when to expect a reply, and what to include so that we can help you the first time.

1. When we are available

We answer messages on business days, Monday through Friday, excluding public holidays. Messages that arrive on a weekend or a holiday are answered on the next business day.

2. How quickly we reply

We aim to reply to every message within one business day. During busy periods a complex question may take a little longer, but we will still acknowledge it, and we will not leave you wondering whether it arrived.

3. What to include in your message

You will get a faster and more useful answer if you include:

• your order reference, if your question is about an order you have placed;
• the product line you are asking about;
• what you are trying to achieve, such as the drawer or shelf you need something to fit;
• photographs, if the question concerns a damaged, faulty, or incorrect item;
• the email address you would like us to reply to, if it differs from the one you are writing from.

4. Questions about products

Ask us about dimensions, materials, capacity, finish, or whether an item will fit a specific space. If we do not know the answer, we will measure the item and tell you, rather than guess.

5. Questions about an order

For order status, dispatch, and tracking, include your order reference. Our Shipping and Delivery Policy explains processing times, delivery estimates, and what happens when a carrier loses or damages a parcel.

6. Returns and refunds

To start a return, contact us within thirty days of delivery with your order reference and the items involved. Our Returns and Refund Policy sets out the conditions in full, including which items cannot be returned once they have been used.

7. Bulk and wholesale enquiries

We supply larger quantities to offices, rental properties, and companies buying gifts in volume. Tell us the product lines, the quantities, and the date you need them by, and we will come back with lead times and pricing in writing.

8. Damaged, faulty, or incorrect items

Contact us within seven days of delivery, attach photographs of the item and its packaging, and we will arrange a replacement or a refund. You do not pay to return an item that arrived damaged or that we sent in error.

9. Privacy requests

To ask what personal information we hold about you, to correct it, or to have it deleted, write to us and say what you would like us to do. Our Privacy Policy explains the rights available to you and how we verify a request before acting on it.

10. Press and partnerships

For press enquiries or a partnership proposal, write to us with a short summary. We read everything, and we answer the proposals that fit what we actually sell.

11. Visiting us

The address below is our business and shipping location. It is where orders are packed and where returns are received. Please contact us before sending anything back, so that we can match your return to your order when it arrives.

12. If we get something wrong

Tell us. Describe what happened and what you would like us to do about it. We would rather hear the complaint and fix the order than lose a customer over a problem that could have been solved in a single message.